Cancellation policy for consumers for distance contracts

Revocation instruction / Right of withdrawal


You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier who has taken possession of the goods, designated by you, have taken possession of them.

In order to exercise your right of withdrawal, you must inform us (eROCKIT Systems GmbH, Eduard-Maurer-Str. 13, 16761 Hennigsdorf, Germany, telephone: 0049-3302-2309-125, fax: 03302-2309-030, e-mail: [email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of the revocation


If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods in the amount of up to 300.00 euros.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

– End of the revocation instruction –


Exclusion of the right of revocation

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Special information on the premature expiry of the right of withdrawal

In the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, your right of withdrawal expires prematurely if the sealing of the goods has been removed after delivery.




Sample withdrawal form


(If you want to cancel the contract, please fill out this form and send it back.)


– To eROCKIT Systems GmbH, Eduard-Maurer-Str. 13, 16761 Hennigsdorf, Germany, Fax: 0049-3302-2309-030, E-Mail: [email protected]:


– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following services (*)

– Ordered on (*)/received on (*)

– Name(s) of consumer(s)

– Address of consumer(s)

– Signature(s) of consumer(s) (only for paper notification) – Date



(*) Delete as appropriate.